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  • IBM SmartCloud Control Desk 7.5 FoundationsOpen or Close

    Description

      Online Enrollment Information:

      Before you enroll, review the machine requirements listed below to ensure that your system meets the minimum requirements for this course.

      Within 48 hours of after you submit the online form, you will receive a confirmation e-mail containing your online link, your ID and password, and additional instructions for starting the course. You may start the course at any time. Once you start the course, you have 30 days to complete it. You are billed for the course when you submit the enrollment form.

      ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.

      This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

      If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

      http://www.ibm.com/training/terms

      Prerequisits

        There are no prerequisites for this course

        Topics

          Unit 1: Overview

          • Lesson 1: Service Management
          • Lesson 2: Information Technology Infrastructure Library (ITIL)
          • Lesson 3: IBM Service Management

          Unit 2: Implementation

          • Lesson 1: Planning deployment
          • Lesson 2: Deploying virtual machine images
          • Lesson 3: Performing a custom installation
          • Lesson 4: Navigating the console

          Unit 3: Basic configuration

          • Lesson 1: IT foundation data
          • Lesson 2: Initial configuration

          Unit 4: Service Request Management

          • Lesson 1: Service Request Management overview
          • Lesson 2: Service Desk
          • Lesson 3: Service Catalog
          • Lesson 4: Self-service center

          Unit 5: IT Asset Management

          • Lesson 1: IT Asset Management overview
          • Lesson 2: Financial management
          • Lesson 3: IT asset life cycle management
          • Lesson 4: Software asset management and audit readiness

          Unit 6: Change, Configuration, and Release Management

          • Lesson 1: Change, Configuration, and Release Management overview
          • Lesson 2: Configuration Management
          • Lesson 3: Change Management
          • Lesson 4: Release Management
  • IBM SmartCloud Control Desk 7.5 IT Asset Management FundamentalsOpen or Close

    Description

      NOTE: YOU HAVE 30 DAYS TO COMPLETE THIS COURSE FROM THE TIME YOU REGISTER.

      This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks.

      This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

      Online Enrollment Information:

      Before you enroll, review the machine requirements listed below to ensure that your system meets the minimum requirements for this course.

      Within 48 hours of after you submit the online form, you will receive a confirmation e-mail containing your online link, your ID and password, and additional instructions for starting the course. You may start the course at any time. Once you start the course, you have 30 days to complete it. You are billed for the course when you submit the enrollment form.

      ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.

      If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

      http://www.ibm.com/training/terms

      Prerequisits

        You should have:

        • General knowledge of IBM SmartCloud Control Desk
        • Understanding of IBM SmartCloud Control Desk foundation data concepts
        • Ability to navigate IBM SmartCloud Control Desk

        Topics

        • Course Overview
          • Unit 1 - IT Asset Management overview
          • Unit 2 - Planning
          • Unit 3 - Acquisition
          • Unit 4 - Deployment
          • Unit 5 - Management
          • Unit 6 - Disposal
          • Unit 7 - Managing software licenses
          • Unit 8 - Discovery
          • Appendix A - Additional topics
  • IBM SmartCloud Control Desk 7.5.1 Service Request Management FundamentalsOpen or Close

    Description

      This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

      If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

      http://www.ibm.com/training/terms

      Prerequisits

        You should have:

        • IBM SmartCloud Control Desk 7.5 Foundations (SPVC) (TOS34) and basic skills with operating systems, database administration, IPv4 networking, and service desk concepts.

        You must also have specialty or advanced Sterling B2B Integrator knowledge in the following areas:

      Topics

        • Overview
        • Service Management
        • The Service Desk
        • Service Requests, Incidents, and Problems
        • The Service Catalog
        • Self-service
        • Workflows
        • Service Level Agreements
        • Surveys
        • Reporting
  • IBM SmartCloud Monitoring 7.2 (SPVC)Open or Close

    Description

      This self-paced course consists of a series of video presentations and demonstrations that introduce you to IBM SmartCloud Monitoring 7.2. The course focuses on use of the product, key product features, product and feature installation, and configuration of Linux KVM, VMWare VI, and Netapp agents. Please note that this course does not include hands-on labs.

      If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

      http://www.ibm.com/training/terms

    Prerequisits

      There are no prerequisites for this course.

    Topics

      • Introduction and use of the IBM SmartCloud Monitoring 7.2
        • IBM SmartCloud Monitoring Introduction
      • Installation of IBM SmartCloud Monitoring components
        • Demonstration of an Installation of IBM Tivoli Monitoring Version 6.3
        • Demonstration of an Installation of Jazz for Service Management Version 1.1
        • Demonstration of an Installation of IBM Tivoli Monitoring for Virtual Environments Version 7.2 Agents
        • Demonstration of an Installation of IBM SmartCloud Monitoring Version 7.2
        • Demonstration of an Installation of IBM Tivoli Monitoring for Virtual Environments Version Agent for Linux Kernel-based Virtual Machines
      • Configuration of IBM SmartCloud Monitoring components
        • Demonstration of a configuration of IBM Tivoli Monitoring for Virtual Environments Agent for Linux Kernel-based Virtual Machines
        • Demonstration of a configuration of IBM Tivoli Monitoring for Virtual Environments Agent for NetApp Storage
        • Demonstration of a configuration of IBM Tivoli Monitoring for Virtual Environments Agent for VMWare VI